> ## Documentation Index
> Fetch the complete documentation index at: https://okara.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Answers to the most common questions about Okara AI CMO.

## Getting started

<AccordionGroup>
  <Accordion title="How do I change my website URL?">
    You can change your website URL through **Settings > AI CMO**:

    1. Click the profile icon in your sidebar
    2. Go to **Settings**, then the **AI CMO** tab
    3. Under **Change Product URL**, enter your new website URL
    4. Confirm the change

    Changing your URL permanently deletes all existing data for your current website — SEO reports, Reddit opportunities, articles, competitor analysis, and all strategy documents. The agent then restarts the full setup for your new URL. This cannot be undone.

    You cannot change the URL while onboarding is in progress. Wait for the current setup to complete first.
  </Accordion>

  <Accordion title="How do I change my email address?">
    1. Click the profile icon in your sidebar
    2. Go to **Settings**, then the **Security** tab
    3. Click **Change Email**
    4. Verify via confirmation link or sign in with Google

    The new email must not already be associated with another Okara account.
  </Accordion>

  <Accordion title="How long does the initial setup take?">
    **Free plan:** 3 to 5 minutes — website analysis, strategy documents, and SEO audit.

    **Paid plan:** 5 to 8 minutes — everything in Free plus Reddit research, article topics, Hacker News ideas, LinkedIn and X post ideas.

    You can watch progress in real time in the terminal. The system saves progress as it goes, so if anything fails it picks up where it left off.
  </Accordion>

  <Accordion title="My dashboard is not loading or showing data.">
    Try these steps in order:

    1. **Refresh your browser** — a hard refresh often clears stale data
    2. **Check setup status** — if onboarding is still running, the dashboard shows limited data until it finishes
    3. **Hard refresh** — `Cmd+Shift+R` on Mac or `Ctrl+Shift+R` on Windows
    4. **Check your connection** — make sure you have a stable internet connection

    If onboarding failed, a retry button will appear on your dashboard within an hour. Click it to restart from the failed step — previous progress is preserved.

    If the issue persists, email [support@okara.ai](mailto:support@okara.ai) with your agent ID and a screenshot of any error.
  </Accordion>

  <Accordion title="What happens if onboarding fails?">
    The system retries automatically up to 3 times. Previous progress is never lost.

    If it still fails:

    * Check that your website is publicly accessible (not password-protected or behind a login)
    * Verify your URL is correct
    * Use the retry button on your dashboard
    * Email [support@okara.ai](mailto:support@okara.ai) with your agent ID if the problem continues

    Our team is automatically notified of failed onboarding and can resolve issues without re-running the entire setup.
  </Accordion>
</AccordionGroup>

***

## Dashboard and data

<AccordionGroup>
  <Accordion title="How often is data updated?">
    Content cards — Reddit replies, X posts, LinkedIn posts, articles, Hacker News pitches, GEO recommendations, and SEO fixes — are generated daily and added to your Agents Feed automatically.

    SEO and GEO audits refresh daily. On the Free plan, the SEO audit covers your homepage only. On the Paid plan, every sub-page on your site is audited daily.

    Traffic data from Google Analytics and Search Console syncs once per day once connected.
  </Accordion>

  <Accordion title="I updated my strategy documents. When will new opportunities reflect the changes?">
    Existing cards in your Agents Feed won't change. New opportunities generated after the next 6-hour cycle will use your updated documents. You don't need to do anything manually.
  </Accordion>

  <Accordion title="SEO and GEO changes are not showing up in my analytics instantly.">
    Audits refresh every 6 hours, but there's an important distinction: the audit shows what search engines currently see. If you updated your site, those changes won't appear in the audit until Google has crawled and re-indexed your pages — which can take anywhere from a few days to a few weeks depending on your site.

    GEO visibility in AI search engines (ChatGPT, Perplexity, Google AI, Claude) follows a similar pattern. Changes take time to propagate across AI training and retrieval systems.
  </Accordion>

  <Accordion title="How accurate is the competitor analysis?">
    The competitor analysis is built from search engine ranking data, website messaging analysis, and AI-powered research. It's most accurate for direct, well-known competitors. Smaller or niche players may not always appear.

    The analysis reflects your market at the time of setup. You can add competitors manually from the Company panel at any time, and running a [Website Refresh](/features/website-refresh) will re-discover competitors based on your current site.
  </Accordion>

  <Accordion title="How does Okara stay current with my business?">
    Okara monitors your channels every 6 hours and continuously discovers new opportunities. Your [Company panel](/dashboard/company) holds your strategy documents — update them any time and future content will reflect the changes.

    For bigger shifts like a rebrand, new product positioning, or a site redesign, use [Website Refresh](/features/website-refresh) to have your agent re-read your site and regenerate all documents from scratch.
  </Accordion>

  <Accordion title="What happens to my data if I delete my account?">
    All data is permanently deleted immediately — opportunities, documents, analytics, strategy documents, and generated content. Email notifications stop. This cannot be recovered.

    Transaction history is retained for financial and legal compliance.
  </Accordion>
</AccordionGroup>

***

## Credits

<AccordionGroup>
  <Accordion title="How do credits work?">
    Credits are how Okara measures usage. Every action your agent takes — generating an article, drafting a Reddit reply, running an SEO audit — draws from your credit balance.

    Free plan users get 5 credits (one-time). Paid plan users get 2,000 credits per month, which reset on your billing anniversary.

    See the [Credits page](/credits) for a full breakdown of what each action costs.
  </Accordion>

  <Accordion title="What's the difference between monthly credits and top-up credits?">
    **Monthly credits** are included with your Paid plan and reset every billing cycle. Unused monthly credits do not carry forward.

    **Top-up credits** are purchased separately and never expire. They carry forward month to month until used, even if you renew your subscription.

    Top-up packs are available from **Settings > Credits** in your dashboard.
  </Accordion>

  <Accordion title="What happens if I run out of credits?">
    If your balance hits zero, your agent pauses its scheduled runs until credits are available. No new content will be generated until you either purchase a top-up or wait for your monthly reset.

    You'll see a warning in your dashboard when your balance drops below 20% so you have time to act before anything stops.
  </Accordion>
</AccordionGroup>

***

## Features and agents

<AccordionGroup>
  <Accordion title="Which agents are available on the Free plan?">
    Free gives you a fully working agent from day one. You get:

    * [SEO Agent](https://okara.ai/agent/seo) — continuous recommendations in your Agents Feed
    * [X Agent](https://okara.ai/agent/twitter) — daily post drafts
    * Strategy documents (Product Information and Marketing Strategy)
    * SEO audit with health score, Core Web Vitals, technical checks
    * Traffic tab (once you connect Google Analytics or Search Console)
    * Talk to AI CMO

    [Reddit](https://okara.ai/agent/reddit), [LinkedIn](https://okara.ai/agent/linkedin), [Articles](https://okara.ai/agent/writer), [Hacker News](https://okara.ai/agent/hackernews), [GEO](https://okara.ai/agent/geo), [UGC](https://okara.ai/agent/ugc-video), and [Coding](https://okara.ai/agent/coding) agents all require a Paid plan.
  </Accordion>

  <Accordion title="How often do new opportunities appear in my Agents Feed?">
    New opportunities are generated daily. Each agent runs on its own schedule and adds cards to your feed automatically. New items are highlighted so you can see what's just arrived.

    Paid users receive a daily digest email summarising what's new across all active agents.
  </Accordion>

  <Accordion title="What types of articles does the Articles Writer Agent generate?">
    The [Articles Writer Agent](https://okara.ai/agent/writer) generates full SEO-optimized article drafts based on:

    * Keyword gaps where competitors rank but you don't
    * Common questions from your target audience on Reddit
    * Trending topics in your space
    * Content angles your competitors aren't covering

    Each article comes with a target keyword, secondary keywords, estimated word count, difficulty score, and suggested approach. You review the draft, edit if needed, and publish directly to your connected CMS (WordPress, Webflow, or Framer) with one click.
  </Accordion>

  <Accordion title="Can I run multiple websites?">
    Yes. Multiple Projects is available on the Paid plan and lets you run a completely independent AI CMO for each product or website you manage.

    Each project gets its own strategy documents, SEO audit, Agents Feed, analytics, and integrations. Use the project switcher in the terminal header to jump between them.

    See [Multiple Projects](/features/multi-project) for details.
  </Accordion>

  <Accordion title="Does Okara post to Reddit, X, or LinkedIn automatically?">
    **Reddit** is always manual. Okara drafts the reply and surfaces the thread, but you copy it and post yourself. This keeps your account authentic and avoids Reddit's anti-spam detection.

    **X and LinkedIn** can be posted with a single click once you connect your account via Integrations. There is no fully automatic posting — every post requires you to click Publish or Post. You stay in control of what goes out.
  </Accordion>

  <Accordion title="Can I customise how my agent writes content?">
    Yes. Each active agent has a **Writing Instructions** panel in your Agents Feed settings. You can set:

    * **Tone and style** — how formal, technical, or casual the writing should be
    * **Keywords to include or avoid**
    * **Target region or market** — useful if you're focused on a specific geography
    * **Priority subreddits** — for the Reddit Agent, you can specify which communities to monitor

    Changes take effect on the next daily run.
  </Accordion>

  <Accordion title="What happens to cards I archive or dismiss?">
    Archived cards are never permanently deleted. They move to the **Archived** tab in your Agents Feed, where you can review them at any time.

    If Okara finds the same thread or topic again in a future run, a new card is created — your archived cards are not affected.
  </Accordion>

  <Accordion title="How does fixing SEO issues work?">
    Each SEO fix card in your Agents Feed has a **Fix** button. Click it and Okara applies the fix via whichever method you have connected:

    * **WordPress or Webflow** — the fix is applied directly to your CMS
    * **GitHub** — Okara opens a pull request against your repository with the proposed change
    * **Manual** — if neither is connected, the card shows you exactly what to change and where

    Fixes are not applied automatically. You always review before anything changes on your site.
  </Accordion>

  <Accordion title="Can I invite teammates to my dashboard?">
    Yes, on the Paid plan. Go to **Settings > Team**, click **Invite teammate**, and enter their email. They'll receive an invite link valid for 7 days.

    You can also generate a read-only shareable link from the Share menu for advisors, investors, or contractors who just need to view the dashboard.

    See [Team Sharing](/features/team-sharing) for details.
  </Accordion>
</AccordionGroup>

***

## Privacy and data

<AccordionGroup>
  <Accordion title="What does Okara read from my website?">
    During setup, Okara reads your homepage, pricing page, and all publicly accessible pages it can find via your sitemap. It does not access anything behind a login, paywall, or password.

    The data is used to build your strategy documents, understand your product positioning, and generate relevant content. It is not shared with other users or used to train external models.
  </Accordion>

  <Accordion title="Can I delete my data?">
    Yes. Deleting your account permanently removes all data immediately — strategy documents, SEO reports, Agents Feed history, analytics, and generated content. This cannot be recovered.

    To delete your account, go to **Settings > Account** and follow the deletion steps.
  </Accordion>
</AccordionGroup>

***

## Support

<AccordionGroup>
  <Accordion title="How do I get help?">
    **In-app:** Open [Talk to AI CMO](/dashboard/talk-to-ai-cmo) and ask anything about your opportunities, data, or account.

    **Email:** [support@okara.ai](mailto:support@okara.ai) — include your agent ID for faster resolution. Attach screenshots if you're reporting a visual issue.

    Response time is under 24 hours for paid users. Failed onboarding auto-alerts our team so we're already aware if something went wrong during setup.
  </Accordion>
</AccordionGroup>

***

Still have a question? Email [support@okara.ai](mailto:support@okara.ai).