Privacy & Data Use Policy

Platform Modes

The Okara Platform provides access to the AI models listed and updated here ("AI Models")

1. Open Source Models Data remains on‑platform and is not used for training of AI Models.

1. Data Collection and Use

1.1 Whose Data we collect and how we collect it

We collect Data voluntarily provided by you on or through the Okara Platform.

This includes:

1. Personal Data provided by you in the course of registering for or using the Okara Platform;
2. Prompt Data input by you through the Okara Platform for processing by the AI Models; and
3. Usage Data derived from your activity on the Okara Platform.

1.2 For whom do we collect your Data

We collect Data for use and disclosure in accordance with this Policy, as follows:

A. Personal Data for Okara's and its agents' use

We collect your Personal Data in our own capacity for use and processing by Okara and its agents for the following purposes:

1. management and administration of the Okara Platform, including customer registration, account administration, access control, user authentication, and customisation and optimisation of customer experience on the Okara Platform ("Service Administration");
2. providing the services available on or through the Okara Platform ("Services") including AI processing services ("AI Services");
3. conducting surveys, obtaining customer feedback for service improvement, measuring consumer interest in products and services of Okara, and communicating with you.

B. Prompt Data

1. We collect your Prompt Data for processing by the open source AI Models hosted on Okara's own servers for the purposes of providing AI Services to you. Your data never leaves our infrastructure and is never shared with third-party AI providers.

C. Usage Data

We collect Usage Data based on your activity on the Okara Platform, to be used and processed in accordance with Section 1.4 below.

D. Marketing

Where you have consented to receiving marketing materials from Okara, and their respective marketing agents, your Personal Data will be used and processed for such marketing purpose in accordance with Section 2 below.

1.3 What Personal Data we collect and why we collect it

1. If you choose to use our Services, we may require you to provide contact and identity information, including your name, address, email address, phone number and other Personal Data as indicated on the forms throughout the Okara Platform, or which you choose to provide us with. Where relevant, we will indicate which fields are mandatory and which fields are optional.
2. In general, we collect and use your Personal Data to facilitate our provision of the Services requested by you. We will maintain records about your use of our services, and such other data that we may obtain from time to time in connection with your current and past activities on the Okara Platform, for as long as the purpose for which the data is collected continues or where otherwise necessary for our normal business operations where permitted by applicable law.
3. We may also look across multiple users to identify problems or resolve disputes, and in particular, we may examine your Personal Data to identify users using multiple user-IDs or aliases. We may also compare and review your Personal Data for errors, omissions and/or accuracy.
4. Under some circumstances, we may require certain financial information from you. We use your financial information (including credit card information) only to verify the accuracy of your name, address, and other information, to detect any fraud or other criminal activity, and to bill you for your use of our services.

1.4 Usage Data

1. We collect the following meta data in relation to your Prompt Data: timestamps, conversation IDs, model selection, and message roles (user vs assistant). All message content is encrypted. We do not analyse or process metadata for profiling.
2. Our Okara Platform uses cookies and similar technologies to distinguish you from other users. This helps us to provide you with a good experience when you browse the Okara Platform and enables us to improve the Okara Platform.
3. Cookies are text files which are downloaded to your device when you visit a website, allowing your device to be recognised.
4. When you use the Okara Platform, we collect certain standard information that is sent by your browser to our Site. This includes technical information, such as your IP address, browser type, operating system, language, time zone setting, access times, country and any referring website addresses, and platform usage metrics, all for the purposes of performing anonymised and aggregated data analytics.

2. Marketing opt-in and opt-out provisions

1. When you register for a Okara account or request a Service, you may opt-in to receive marketing information via email from Okara and/or our marketing agents. This information will include the latest news on Services, including shows, events, promotions, contests and/or lucky draws.
2. If you change your mind at any time and wish to un-subscribe from Okara's marketing materials, you may easily do so via the unsubscribe link found on each email.

3. Personal Data Disclosure to Other Third Parties

1. We will share and disclose your Personal Data with the following third parties:

   1. our third party service providers who process your Personal Data on behalf of Okara, including Okara Platform administrators and payment gateway providers;
   2. lawyers, auditors and other professional advisors; and
   3. any other agents or subcontractors acting on our behalf;

   but only to the extent required in the normal course and scope of our business in the provision of our Services, and/or where any other third party disclosure is required or permitted by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order, or court order.

2. Additionally, we may share your Personal Data with people within our organisation, including people within our group companies, who have a "need to know" that data for business or legal reasons, for example, in order to carry out an administrative function such as processing an invoice, or to direct a query that you have submitted to the relevant department within Okara.
3. We may disclose your Personal Data to third parties in the event that we sell, buy or merge any business or assets, including to the prospective seller or buyer of such business or assets.
4. Finally, we may share non-Personal Data with other third parties that are not described above. When we do so we may aggregate, anonymise, or de-identify the information so that a third party would not be likely to link data to you, your computer, or your device.

4. Transfers of Personal Data outside Singapore

Whenever we transfer Personal Data across borders, we take legally required steps to ensure that:

1. the transfer is necessary to provide you with Services, for example, cloud service providers hosting the Okara Platform; and
2. adequate safeguards are in place to protect your Personal Data and to ensure it is treated in accordance with legal or contractual standards of protection comparable under the PDPA and this Policy.

5. Security of Data

1. The security of your Data is important to us. We employ industry-standard security arrangements to protect your privacy and Data, in such manner and to such extent as is reasonably appropriate to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
2. Access to the chat interface on the Okara Platform is secured with encryption at rest. All storage is encrypted and protected against intrusions, maintaining persistent secure communication.
3. Following active processing, your Prompt Data is encrypted at rest and stored on our secure servers with zero-access architecture, and such Data cannot be accessed or decrypted in storage. Only you, the user, can decrypt your conversation history. Decryption only occurs locally on your own device.
4. Okara employees and AI Providers are required, as a condition of their engagement, to treat Data held by Okara as confidential, and to maintain the confidentiality of that Data.
5. Despite the high levels of security deployed by Okara, "perfect security" does not exist, Okara does not represent or warrant that there will not be, and hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any data held or maintained by us.
6. You are advised to contact the relevant AI Provider if you wish to find out how it stores your Data. If you wish to obtain the contact particulars of the AI Provider you may contact us at privacy@okara.ai.

6. Record retention

1. Your Data is not kept for longer than is necessary for the purposes for which it is collected, or where permitted by applicable law, no longer necessary for legal purposes or the purposes of our normal business operations. This means that Data and records (including Personal Data) are destroyed or erased from our systems when no longer required. The amount of time that Data and records are kept for varies depending upon the type of Data they contain.
2. You have the right and ability to delete your Prompt Data from our servers at any time from your personal dashboard on the Okara Platform, subject always to Section 6.3 in respect of backup Data.
3. Deleted Data will remain in our backup servers in encrypted ciphertext for a short time after deletion from the main servers, for periods complying with our current backup cycles and policies, after which they will also be deleted from the backup server.

7. Accessing and Updating your Data

1. If you wish to access, correct, update, delete, limit or object to the processing of or otherwise change or remove any Personal Data that you provide for Okara's use, please contact us at privacy@okara.ai. You will also be able to change your personal particulars directly from your personal dashboard on the Okara Platform.
2. You may also request to receive a copy of any Personal Data that you have provided to Okara for Okara's use.
3. We will consider and respond to all requests for Personal Data under this Section 7 in accordance with applicable law.
4. Your Prompt Data is accessible by you at any time with your passcode or (if you have saved one during signup) your recovery key. Please note that without your passcode or recovery key, your Prompt Data is permanently encrypted and inaccessible by you or anyone else.

8. Changes to the Policy

Okara reserves the right to amend its prevailing Policy at any time and will place any such amendments on this Site. It is your responsibility to review this Policy every time you submit Data to us.